Salesforce Radical

 Briefcase builder

Your service agents can work offline using briefcase builder. Follow the below video to quickly setup a briefcase for the object records you wish to share to your agents when they are working offline in a remote location with no access to internet.

You can minimise the number of  records you want to share to the users. And also which user in particular. 

You can also see before hand what data is visible to the user to restrict data. 

All the above can be acheived by watching the below video.